Sub-Total: R0.00
Superior Sales Professional (SSP)
SAQA ID: 99669 | Credits: 54 | Duration: 12 Months | Accredited by: QCTO / W&RSETA | NQF Level: 3 | Entry Requirements: NQF Level 1 with Mathematics and Communication
Become a confident and capable retail sales professional. This 12-month programme equips learners with practical skills in customer interaction, service excellence, and advanced selling techniques. Ideal for individuals entering or growing within the retail and wholesale sector, this qualification builds the foundation for delivering exceptional customer experiences and driving sales performance.
Description
This qualification prepares learners to operate as Retail Sales Advisors, responsible for selling goods and services such as FMCG, clothing, furniture, and speciality merchandise in retail or wholesale environments. It addresses the critical role of Sales Assistants in generating income, building customer relationships, and promoting repeat business.
The programme supports two key roles:
- Sales Assistant: Engages with customers, responds to queries, and provides service in both partial and full-service environments.
- Retail Sales Advisor: Leads customers through the sales cycle, guiding them to make informed buying decisions.
The qualification is vital for the retail sector, which employs a large number of Sales Assistants and Advisors. It ensures businesses have trained staff who can reduce returns, improve customer satisfaction, and contribute to profitability.
📘 Qualification Rules
The qualification comprises three components:
Knowledge Modules (11 credits):
- Principles of customer interaction and query resolution
- Service excellence and relationship building
- Selling concepts in full-service environments
Practical Skills Modules (11 credits):
- Customer interaction and image presentation
- Handling queries and complaints
- Providing service and building relationships
- Selling using the sales cycle
- Applying advanced selling techniques
Work Experience Modules (32 credits):
- Customer handling and communication procedures
- Service delivery processes
- Sales cycle and advanced selling procedures in full-service environments
🎯 Exit Level Outcomes
Graduates will be able to:
- Attend to customers and handle their queries professionally
- Build lasting customer relationships through quality service
- Sell goods and services effectively using structured sales techniques
🌍 International Comparability
Benchmarked against qualifications in New Zealand and Australia, this programme aligns with global standards for retail sales training. While international qualifications are broader, this South African qualification is focused and tailored to occupational codes, ensuring depth in the Sales Assistant and Retail Sales Advisor roles.
🔗 Articulation Options
- Horizontal Articulation: Occupational Certificate: Visual Merchandiser (NQF Level 3)
- Vertical Articulation: Further Education and Training Certificate: Automotive Sales and Support Services (NQF Level 4)
🧭 Who Should Enrol?
- Entry-level retail staff
- Individuals seeking formal recognition of retail experience
- Sales Assistants aiming to become Retail Sales Advisors
- Employers looking to upskill frontline staff