Operational Excellence in Call Centre Management: Occupational Certificate: Contact Centre Manager
The Occupational Certificate: Contact Centre Manager (SAQA ID 99687) is an 18-month, NQF Level 5 qualification accredited by the QCTO, designed for individuals with matric (or equivalent), English proficiency, and basic computer literacy who aim to build or advance a career in contact centre management. The program provides a solid foundation in key areas such…
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