Masterclass in Innovation & Complex Problem Solving (Accredited)
NQF Level: 5 | Credits: 48 | Duration: 28 Hours (10 Weeks × 2-hour online sessions) | Accredited by: Services SETA
Entry Requirements: Matric or equivalent, English proficiency, Computer Literacy
Develop advanced problem-solving and innovation skills to thrive in complex environments. This accredited masterclass combines creativity, critical thinking, and structured problem-solving techniques to help learners identify patterns, generate solutions, and foster an innovation-driven culture.
Description
✅ Purpose and Rationale
Innovation and problem-solving are essential for organisational success in a rapidly changing world. This course equips learners with critical and analytical skills to define issues, identify influencing factors, and prioritise solutions for maximum impact. Participants will also learn how to create environments that encourage continuous improvement and innovation.
📘 Course Content
Learners will be able to:
- Apply creativity, persistence, and flexible thinking to problem-solving
- Analyse and define issues using critical and analytical skills
- Identify factors impacting problems and related areas
- Prioritise solutions based on potential outcomes for stakeholders
- Identify features of an environment that promotes innovation
- Create a culture conducive to continuous improvement and innovation
- Use techniques such as brainstorming, mind mapping, lateral thinking, and structured problem-solving
🧭 Who Should Enrol?
- Managers and supervisors
- Team leaders and innovation champions
- Professionals involved in strategic planning and problem-solving
- Anyone seeking to enhance creativity and critical thinking skills





