Customer Interaction & Client Relations (Accredited)

Customer Interaction & Client Relations (Accredited)

NQF Level: 2 | Credits: 8 | Duration: 1 Day | Accredited by: Services SETA | Entry Requirements: Grade 10 or equivalent, English proficiency, Computer Literacy

Deliver exceptional customer service with confidence. This 1-day accredited course equips learners with practical communication and service skills to engage customers professionally, respond to queries effectively, and build lasting relationships. Perfect for entrepreneurs and frontline staff aiming to enhance customer experience.

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Description

Description

✅ Purpose and Rationale

This short course is designed to help individuals and teams improve their customer service delivery. Whether you’re running your own business or working in a customer-facing role, the ability to interact professionally and resolve queries is essential for building trust and loyalty.

The programme focuses on developing core service skills that can be applied across industries, making it a valuable asset for entrepreneurs, retail staff, call centre agents, and service teams.

📘 Course Content

Learners will be able to:

Understand the principles and importance of customer service
Engage confidently and professionally with customers
Apply effective communication techniques to respond to customer needs
Process queries and complaints in a constructive and solution-focused manner

🧭 Who Should Enrol?

Entrepreneurs and small business owners
Frontline staff in retail, hospitality, or service industries
Call centre agents and support teams
Anyone looking to improve customer engagement and satisfaction

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