Customer service (Accredited)

• NQF Level: 2
• SETA NUM: 114974
• Credits: 2
• Number of Days: 1

Target Learner/ Entry Requirements:
entrepreneurs, Grade 10 and National or vocational Certificates level 2, eng, computer literate, good overall all round good starter for new ventures

     Outcomes:

• Apply the basic skills of customer service.
• Explaining customer service.
• Engaging in an interaction with a customer.
• Demonstrating communication skills in responding to a customer.
• Processing a query in order to respond to a customer need.