Complexity theory to organisational & personal transformation 

This short course introduces staff to the fundamentals of complexity theory and interconnectedness, and how these principles can be applied to drive meaningful transformation in both organisations and individuals. Participants will explore how complex systems operate and how to respond effectively to change and uncertainty in dynamic environments.

Course Overview:

In an ever-changing and interconnected world, traditional approaches to problem-solving and organisational change are no longer enough. The “Complexity Theory to Organisational & Personal Transformation“ course introduces participants to the powerful and innovative lens of complexity theory, helping them better understand the dynamic systems that shape modern organisations, teams, and individual behaviour.

This accredited course is built on Unit Standard 116960 and is designed to provide participants with the tools and perspectives needed to embrace uncertainty, adapt to change, and foster transformation at both personal and organisational levels. It encourages a shift in mindset—from linear thinking to holistic, systems-based thinking—where interconnections, unpredictability, and emergence are seen not as threats, but as opportunities for growth and innovation.

Course Objectives:

By the end of this course, participants will:

• Understand the basic principles of complexity theory, including concepts such as emergence, self-organisation, non-linearity, and interconnectedness.
• Explore how complex adaptive systems behave and evolve, both in nature and in organisational settings.
• Apply complexity theory to diagnose organisational challenges, design transformation initiatives, and navigate change more effectively.
• Reflect on their own role within complex systems, recognising patterns of behaviour and interaction that influence outcomes.
• Develop adaptive thinking and leadership approaches that support innovation, collaboration, and resilience.
• Recognise the interdependence between personal transformation and broader organisational change.

Key Themes and Topics:

1. Introduction to Complexity Theory
   • Definitions and core principles
   • The contrast between complicated and complex systems
   • Understanding chaos, order, and emergence
2. Systems Thinking and Interconnectedness
   • Feedback loops, adaptation, and system boundaries
   • Mapping organisational systems and relationships
   • The role of networks and patterns in shaping outcomes
3. Complexity in Organisational Environments
   • Case studies of complexity in action (e.g., transformation, innovation, crisis response)
   • Diagnosing systemic issues using complexity frameworks
   • Moving from control-based to influence-based leadership
4. Personal Transformation Through Complexity Thinking
   • Self-awareness and reflection within systems
   • Embracing uncertainty, letting go of rigid control
   • Developing emotional intelligence and adaptive behaviours
5. Applying Complexity Theory to Organisational Change
   • Designing interventions that support emergence
   • Creating environments for innovation and co-evolution
   • Measuring progress in dynamic and non-linear contexts

Who Should Attend:

This course is suitable for all staff members—regardless of role or department—who are interested in understanding how complex systems function and how to become more effective in navigating organisational change and personal growth.

It is especially beneficial for individuals in roles related to:

• Organisational development and change management
• Leadership and team management
• Human resources and learning & development
• Innovation, strategy, or business transformation
• Project and programme coordination

Entry Requirements:

• Proficiency in English (reading, writing, and communication)
• Basic computer literacy (ability to work with digital tools and documents)

Assessment & Certification:

Participants will engage in reflective activities, group discussions, and case-based learning throughout the course. Successful completion of the course and its assessments will earn participants credits toward an NQF Level 5 qualification under SAQA Unit Standard 116960.

Benefits to the Individual and Organisation:

For Individuals:

• Deeper understanding of personal and team dynamics
• Greater confidence in navigating uncertainty and complexity
• Development of systems thinking and adaptive leadership skills
• Tools for personal growth and resilience

For Organisations:

• A workforce better equipped to handle transformation and change
• Increased innovation, collaboration, and engagement
• Improved problem-solving through holistic, systems-based thinking
• Stronger leadership and more agile organisational culture