Cognitive Customer Risk Management In VUCA – with AI/ Games

• NQF Level: 5
• SETA NUM: GM 8.2 ID 96099 and UK CPD 29 Hours
• Credits: 42
• Number of Days: 5 or 1, 5 hours once a week for 10 weeks

Target Learner/ Entry Requirements:
all staff, matric, eng, computer literate, managers or supervisors

     Outcomes:

• Identify product features, advantages, & benefits to the customer
• Use communication techniques effectively
• Establish customer needs & relationships & implement action plans
• Monitor, assess & manage risk
• Demonstrating an understanding of business processes & potential risks
• Developing contingency plans for managing risk
• Testing & revising contingency plans
• We link cognitive development games to help practice the practical skills of creative thinking
• Create a plan managing a Customer Risk Issue at a Dragons Den